UA-123338474-1 T's & C's | michelle-pana
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Terms & Conditions

Cancellation & Booking Policy


Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, we ask that all clients to respect our policy. Cancellations are accepted via phone call or sms only to 0403 414 312. You forfeit your deposit if you cancel within 48hrs of your appointment or do not show. 

No shows and last minute cancellations seriously disadvantage the business which also mean that other clients cannot book in for these appointment spots. Michelle Pana has a Booking Policy which is designed to protect not only her business but in turn keep things fair for all clients.

To secure your booking a deposit of $100 is required for all cosmetic tattooing procedures which are non-refundable or transferable and full payment for all online bookings. I understand that sometimes you may need to change your booking and kindly request 48 hours so that there is sufficient time to offer the appointment to another person. However, if you don’t provide me with 48hrs notice or you fail to turn up for your appointment, your deposit will be forfeited.

A friendly reminder to all clients and future clients. I am closed on Sundays and Public Holidays and therefore do not accept messages on those days. Please also keep phone calls and text messages to 0403 414 312 between trading hours - 9 am - 5pm Mondays - Saturdays.

Gift Vouchers

All gift vouchers must be sold at Michelle Pana Brow Studio.

Gift Vouchers Expire after 12 month expiry date.

Gift vouchers are non refundable.

Treat this card like cash. Defaced, mutilated, altered, lost or stolen cards will not be replaced, refunded or redeemed. This card is: Redeemable for services only. Not redeemable for cash; Must be redeemed before the expiry date shown on the card; will be void and will not be redeemed after expiry date.

Cannot be reloaded or increased after issue; is partially redeemable. Cash will not be given for any unused balance. Unused balance on expiry of this card will not be refunded or credited. Purchases exceeding available balance require difference to be paid by other method. We reserve the right to change any terms contained in these Terms and Conditions of Use.

Prepaid packages

Prepaid Packages are non transferable or refundable.

Prepaid Package value can not be exchanged for a different treatment.

Prepaid courses can not be split or shared.